1. If you have a complaint about a Mortgage Broker/Agent, and have been unable to resolve your complaint with the Mortgage Agent/Broker directly and that the individual works for our Brokerage, you may complete and submit this form.
2. Please complete the Mortgage Business Activity Complaint Form . You should provide all relevant information and documentation when this form is completed. When your complaint is received, Cashin Mortgages will confirm receipt and tell you what to expect next.
3.The Mortgage Brokerage is required by law to provide a written response to your written complaint. If you require additional information on how to file a complaint, please call us at (416) 898-7600 and ask for the Compliance Officer.